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Customers are the lifeblood of your business, so it makes sense to look after them. You already offer a great product and service and do the best you can when interacting with them, but some things still slip through the cracks. Is your customer really getting the best experience? “You’ve got to start with […]
Customer Engagement and Service. Why is it important? Read More »
We’ve all got used to working remotely, but how do you stay connected with your customers? What does a remote customer experience look like? They key in providing good customer service to your customers is to move from reactive to proactive activities. Too often interacting with customers results in “support mode” where the customer
What is good remote customer service? Read More »
While automation and outsourcing has commonly been thought to be beneficial to a business its important to recognise that without careful thought and planning it may do more harm than good for your business and your customers. Transparency and care throughout the customer journey is very important in building your brand and trust with your
Should we automate Read More »
Here is a great article on Customer Service Automation. Its clear the some automation to make the customer interaction smoother benefits companies and customer, however, there are key parts that should never be automated. Technology should be in place to facilitate human interactions not replace them. https://hbr.org/2018/02/the-parts-of-customer-service-that-should-never-be-automated
Customer Service Automation Read More »
