June 2020

Customers are the lifeblood of your business, so it makes sense to look after them.  You already offer a great product and service and do the best you can when interacting with them, but some things still slip through the cracks.  Is your customer really getting the best experience?   “You’ve got to start with […]

We’ve all got used to working remotely, but how do you stay connected with your customers?  What does a remote customer experience look like?   They key in providing good customer service to your customers is to move from reactive to proactive activities.   Too often interacting with customers results in “support mode” where the customer